workinafrica Relationship Coordinator (EBU) MTN Zambia
Rate MTN Zambia
MTN Zambia
Industry: Information Technology and Services
Country: Zambia
City: Lusaka
  • 0Recommendations
  • 3Applications
  • Posted: 03 June 2015

MTN Zambia is part of the MTN Group a multi-national telecommunications company with a footprint in 21 countries in Africa and the Middle East. We started (...)

Relationship Coordinator (EBU)

Description

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Requirements

Requirements

Business/Marketing  or equivalent professional Diploma
2 years experience in a sales environment, at least 1 Experience in Telecommunications
Customer relationship management
Products and services training
Key Account Strategies knowledge

Responsabilities

Responsibilities Proactive relation management through service engagement meetings Provide input in the process of developing relevant solutions Process the service contract renewal for clients Conduct frequent education sessions for managed segments Interact regularly with clients to ensure a high level on-going relation management Escalation point on all support related queries affecting customer service. Maintain an up to date database of information and intelligence Maintain customer satisfaction by providing liaison with the relevant departments

Job Locations Availability

  • pin
    Zambia - Lusaka

Required Skills

  • communication and listening skills
  • Customer Satisfaction
  • Calling Clients