This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Core Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology
Minimum Qualifications & Experience Requirements:
Equivalent to at least 2 years’ experience
A first academic degree or equivalent qualification
Preferred Qualifications & Experience Requirements:
Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness
2nd Level Assurance Support Activities 2nd Level Incident Management Problem Management System Administration 2nd Level Billing Operations
