workinafrica Customer Service Representative
Industry: Tourisme
Country: Nigeria
City: Lagos
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  • 0Applications
  • Posted: 06 April 2015

Customer Service Representative




  • Not more than 28 years old
  • B.Sc.
  • Candidates with call center experience preferred
  • Friendly and compassionate
  • Excellent communication skills; effectively communicate with customers.  Knowing when to listen,  when to speak and how to speak helps the communication process much simpler
  • Calm and Patience
  • Confident
  • Ability to work under pressure; knowing how to solve problems, thinking ahead and maintaining your composure at all times will help offer the best solutions to your customers.
  • Computer Skills: Microsoft office and Excel
  • Time management skills
  • Analytical skills
  • Negotiation and Persuasion skills
  • Tenacity Skills; Being good oriented, focused and determine shows your professionalism and dedication to representing the company you are working for.


Answer calls and respond to emails Make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to customers via phone calls, emails and other available resources Provide a personalized customer service when handling hotel reservations, hotel recommendations and other requests. Document all call information Make customers interested in the services and products offered by the company. Identify and escalate priority issues; Manage and resolve customer complaints in a friendly manner Route calls and information to appropriate resource Ensure feedback from the customer to further improve the customer services Evaluate problems of customers and provide logical lasting solutions

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