workinafrica Service Excellence Associate - IT & Network Support PM Global Technology Services Limited
Rate PM Global Technology Services Limited
PM Global Technology Services Limited
Industry: Consulting
Country: Nigeria
City: Lagos
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  • Posted: 06 April 2015

PM Global's Consulting team works with large corporations and government agencies to align their goals with our technology products and services. Working (...)

Service Excellence Associate - IT & Network Support

Description

  • The successful candidate will require cross-team coordination, an ability to think fast and out-of-the-box, and excellent verbal and written communications skills.
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Requirements

  • Work with internal customers, external customers and information technology administrators to resolve technical problems for LAN/WAN services via the helpdesk. 
  • Design, install, maintain and coordinate corporate and external customers’ LAN. Implements and coordinates network policies, procedures and standards relating to LAN/WAN networks.
  • Support all LAN/WAN hardware, Microsoft and Internet software provided to our internal and external customers.
  • Troubleshoots software and hardware problems related to Internet applications. May conduct seminars and training promoting Internet benefits and ease of use.
  • Install, maintain and network computers, printers and other peripheral equipment as well as configure broadband equipment for carry-in customer computers.
  • Install, configure, and maintain common end user application software. May train and provide assistance to end users.
  • Assist the information technology administrators with configuration, maintenance and monitoring of access servers, routers, Microsoft servers and Internet servers including DNS, radius, web, LDAP, e-mail, network monitoring and print servers.
  • Work with the information systems group in installing in-house software as requested.

Responsabilities

1 - 2 years of direct, on-the-job experience with Windows Servers, creating and managing user accounts, and Active Directory tree structure. Experience with Ethernet network design, maintenance, installation and repair; Cisco routers and associated software; and network test equipment including analyzers, wire testers and general test equipment. Working knowledge of Category 5 cabling, fiber optic cabling, cable termination, and hubs andswitches. Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems; able to communicate effectively to technical and non-technical audiences. Broad knowledge of principles of network security; network protocols and IP administration; operating systems including Ethernet, TCP/IP, UNIX and NT; and local and wide area networking technologies. Knowledge of Linux systems administration is a plus. Physically fit and willing to travel to field sites on a daily basis.

Job Locations Availability

  • pin
    Nigeria - Lagos