workinafrica IT Manager Cavmont Bank
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Cavmont Bank
Industry: IT&C
Country: Zambia
City: Lusaka
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  • 9Applications
  • Posted: 04 June 2015

Cavmont Bank Ltd (CBL) is a Registered Commercial bank in Zambia with more than 50,000 clients and 240 employees

IT Manager

Description

The position of Information Technology Manager reports directly to the Chief Operating Officer and also provides dotted line reporting to the Head Group IT Service Delivery as the first point of escalation for technical (“Change” or “Run”) and service support aspects. The ideal candidate should demonstrate a high level of performance scrutiny and have a strong track record of delivering growth and cultivatinghigh performing Teams. In conjunction with the Group IT Service Delivery function, the candidate will be responsible for the definition, delivery and continuous improvement of all IT infrastructure service requirements and ensuring that fit-for-purpose and cost effective IT systems are provided on a sustainable basis to enable the Business to deliver excellent customer service.

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Requirements

A minimum of 5 years’ experience in an IT-related role, directing and supervising IT Teams
In-depth and up-to-date knowledge of new and existing technologies, industry trends, standards and best practices
Sound Specialist knowledge across a wide range of IT disciplines including, the Microsoft infrastructure and applications environment, Data Networks, Voice Networks, Desktop & Distributed User Management
Comprehensive knowledge of, and experience in, ITIL process development, implementation, management and monitoring
A strong inclination towards Teamwork, development of cross-functional relationships and fostering co-operation within (and across) diverse Teams
Experience in, or exposure to, banking / payment systems, business processes and procedures will be an added advantage

Responsabilities

KEY PERFORMANCE AREAS (KPAs) Overseeing and monitoring IT service delivery against the standards, guidelines and practices set by the Group IT function Improving the quality and efficiency of IT service delivery in the Bank Establishing and managing ITIL processes within the IT Department to ensure maximum efficiency Reviewing adherence to IT infrastructure standards, guidelines and practices in the Bank as outlined by Group IT Heads and Specialists Leading, developing and motivating the IT team as per agreed policies and practices Developing relationships with senior colleagues across the Organisation to communicate on service performance and influence behaviours and actions that help reduce support requirements from IT and improve overall IT service to the business. Managing the annual IT budget Developing, implementing and managing continuous service improvement planning within the Cavmont Bank Limited IT Service.

Job Locations Availability

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    Zambia - Lusaka

Required Skills

  • IT Service Management
  • IT Management
  • IT Skills