Provide installation, configuration, training and aftersales support for software applications including OS, Antivirus, Backup, and Security.
Deliver effective technical customer support, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.
Ability to document, analyse and recommend relevant technologies to meet customers’ specific business requirement.
Promote additional products and upgrades that meet customer requirements.
Respond to customer inquiries, providing product information, generating new opportunities, providing quotations and where required, customer presentations. Dual focus of the position will be on new business development.
Assist in providing technical response to quotations, preparing proposals, reports and supporting literature
Quick learner and possess the technical skills to support our clientele using a wide range of technologies.