upport the implementation of quality assurance systems and monitor quality performance in all SFH supported health services and operations at Regional level.
Provide technical support for Regional SFH teams and ensure that all regional staff involved in service delivery and other SFH operations have the required knowledge and skills to ensure quality of services
Conduct regular supportive visits, provide on–site support and ensuring corrective feedback in selected areas.
Identify training need gaps and develop an annual training plan for the Region in liaison with the Head Office QA teams.
Coordinate and facilitate trainings, as needed, in the selected regions
Work with the M&E team to verify completeness of data, compliance to standard operation procedures, compile findings and disseminate to teams for quality improvement actions
Compile Regional quarterly QA reports
Work with SFH covering consultants in the Region to report and promptly manage complications and adverse events, document lessons learnt and recommendations
Work with the SFH Research Team to utilise mechanisms such as client exit surveys and client satisfaction to evaluate quality of services offered from the client’s perspective
Facilitate clinical symposiums and utilize QA/QI data and reports to offer additional support and input into programming.