Information Technology Officer

Education

• BSc degree in Computer Science & Engineering
• Professional certifications as appropriate
• Knowledge of current trends in IT field would be an advantage

 

Experience

• Minimum of 3 - 5 years work experience in Information Technology field.
• Demonstrated experience with standard software applications, including MS Office, Windows, SQL Server 2008. 
• Familiarity with support and troubleshooting of personal computers.

 

Personal Qualities

• Must be clean, courteous and safety conscious.
• Must show confidentiality in Company matters.
• Must be able to train staff on the right use of IT.
• Must be able to analyse situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Interpret guidelines and analyse factual information to adapt or modify processes in response to changing circumstances.
• Must be able to act as a resource to others to solve IT problems.
• Must be a self-starter and self-motivated individual.
• Must be detail-oriented and well-organised
• Must be able to communicate in English.
• Must be able to conduct himself/herself in a professional manner.

Responsible for local systems maintenance and software license management. Monitor security compliance in accordance with Technology & Information Systems standards, policies and procedures. Responsible for maintenance of systems documentation such as Technology & Information Systems operation manuals. Serve as the technical and communications liaison to and from stakeholders and office key users for Technology & Information Systems, communications, initiatives, needs assessments, etc. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other softwares) Provide new staff with PC/account setup and orientation. Provide escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Perform complex software/hardware troubleshooting, patches and re-installations in cooperation with established processes and procedures. Provide consulting/training/education services such as data management and staff training/orientation for standard systems. Serve as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of data communications solutions, LAN and PC equipment. Responsible for local IT vendor, contract and outsourcing management. Perform appropriate duties associated with Technology & Information Systems project-based activities. Participate in the identification, development and communication of new technology standards and best practices as appropriate. Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis. Other duties as assigned.