NOC Engineer

Description

The candidate will report to the Head – Network Planning and Performance and his / her primary focus will be to provide pro-active monitoring of all network equipment, devices and proved technical (level 2) support in an effective manner. In addition to overseeing the day-to-day operations of the NOC and the isolation / resolution of all IP and transport issues, candidate will be expected to own any issue that could negatively impact the availability and performance of the network.
Candidate should have a good and sound knowledge of all IP and transport protocols as well as working knowledge of UNIX operating system.

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Requirements

Previous experience troubleshooting complex IP and transport issues
3-5 years supervisory experience in a related field
Knowledge of OSI Layers 1,2,3,4
Hands on experience with the support of data services such as Ethernet, frame/ATM, MPLS VPN, VOIP, etc with an ISP or Telco.
Familiarity with IP applications and services such as VoIP, video on demand and other IP centric applications.
Must be familiar and should have sound knowledge on Network security aspects.
Experience working with Local Exchange Carriers, Interexchange Carriers and other external vendors
Good Communication skill both written and oral.
Demonstrable script writing skills on UNIX platform.
Should have hands on experience on Mikrotik, Juniper and Cisco routers.

Responsabilities

Deploy latest technology and various monitoring software and tools for effective monitoring of network and its performance in an efficient manner. Ensure that adequate monitoring solutions are designed, developed and implemented to allow for the proactive identification of anticipated issues in the network. Analyze, recommend and implement continuous improvement projects for NOC. Provide proactive network performance information to Level 1 escalation team. Investigate and manage all escalations from internal and external customers. Ensure monthly departmental objectives are achieved. Work with internal resources to create, schedule and provide necessary technical support to customers also, if needed. Attend regularly scheduled meetings with HNPP and CTO to review NOC performance and to discuss any outstanding issues Prepare weekly, monthly, quarterly various NOC reports and presentations for review with HNPP and CTO. Establish monitoring for new network devices and PoP locations as and when commissioned in the network. There will be situations that require the candidate to work non-traditional work hours in order to ensure customers are receiving the highest level of support. Maintain various logs, backups, fault log chronology and uptime of NOC server and equipment. Work as per standard operating process.

Job Locations Availability

Nigeria - Lagos