Deploy latest technology and various monitoring software and tools for effective monitoring of network and its performance in an efficient manner.
Ensure that adequate monitoring solutions are designed, developed and implemented to allow for the proactive identification of anticipated issues in the network.
Analyze, recommend and implement continuous improvement projects for NOC.
Provide proactive network performance information to Level 1 escalation team.
Investigate and manage all escalations from internal and external customers.
Ensure monthly departmental objectives are achieved.
Work with internal resources to create, schedule and provide necessary technical support to customers also, if needed.
Attend regularly scheduled meetings with HNPP and CTO to review NOC performance and to discuss any outstanding issues
Prepare weekly, monthly, quarterly various NOC reports and presentations for review with HNPP and CTO.
Establish monitoring for new network devices and PoP locations as and when commissioned in the network.
There will be situations that require the candidate to work non-traditional work hours in order to ensure customers are receiving the highest level of support.
Maintain various logs, backups, fault log chronology and uptime of NOC server and equipment.
Work as per standard operating process.