Lead the reengineering of moderately complex business processes to improve internal efficiency, drive innovation and sustainability or accelerate corporate growth.
Identify opportunities to improve workflow and provide systematic access to accurate, real-time and consistent information.
Analyze current processes by mapping, flowcharting and creating visual aids in order to evaluate against current procedures or best practices.
Perform business environment analysis.
Identify and apply lean and six sigma tools and processes such as cycle-time reduction/improvement in turnaround times, VOC, Just-in-Time (JIT), value streams, Kaizen.
Develop action plan to translate strategic objectives into actionable initiatives.
Define and use performance measures to drive and monitor business unit performance and evaluate the results in relation to the plan.
Monitor and measure process goals and impact on product or service quality.
Work in partnership with cross-functional teams to identify operational projects that support business initiatives and future business models. i.e. business modeling
Quantify business process improvement in monetary terms.
Any other duties assigned by the Manager, Change Services