Content Writer/Customer Service

• A good degree from any reputable institution
• A flair for fashion and writing about fashion stories.
• Ability to write
• Ability to communicate perfectly in fluent English
• Great interpersonal skills
• A warm disposition and a level head
• Ability to take initiative
• Work with minimal supervision
• Highest form of professionalism and good phone etiquette

Improving the content on the blog site, website through well written articles and catchy posts and also monitoring the likes, comments, etc. Handling enquiries through phone calls & emails, as relating to the websites, products, and performing related customer care roles, and maintaining company standard in the process in Tracking of orders, providing timely feedback as regards to orders made to the Company regarding services and customer concerns Ensuring that orders placed are monitored, and delivered on time Continually engaging customers and strengthening customer relationship by building a positive and productive relationship through various mediums; phone calls, email, etc. Analyzing and resolving issues promptly that may arise in the course of service delivery Carrying out after sales customer surveys Assisting in making sure that Newsletters and bulk sms are prepared, scheduled and sent out on time Looking out for upcoming social events that RTO might be interested in participating and going along with the PR officer where necessary Tracking of competitor brands