Customer Experience Associate

• Previous experience of working in the fashion industry /ecommerce/ call center is preferred
• Awareness of current trends and what is happening in fashion.
• High organizational skills, able to use initiative and to work in pressurised environment.
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels.
• Keen attention to detail.
• Computer literate able to use both word and excel applications to an intermediate level.
• Knowledge and ability to speak English and grammar.
• Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
• Patient and able to work under stress
• Quick typing ability
• Ability to compose correspondence. 
• Previous eCommerce experience is a plus
• Interest in fashion and style is compulsory
• Knowledge and ability to speak English and grammar.
• Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
• Patient and able to work under stress
• Quick typing ability
• Ability to compose correspondence. 

Your goal is to ensure we have the happiest customers in the eCommerce space, you are the face and voice of the company. Must have an interest in fashion and style Answer customer enquiries by telephone and mail, analyses their request, and provides the right information Have a good understanding of our product portfolio, be able to upsell the customer various products or advise accordingly about related products or other colour ways. Traces order status via phone or email Able to take customer orders by telephone and also offer simple advice to the customer Answers any customer questions or complaints in a friendly manner Contacts customers to verify order to to confirm data information on order Able to develop in a short time knowledge of products, pricing, return policy, shipping etc Prepares paper work and send customer information on returns or exchanges