Customer Service Personnel

• Bachelor's degree in Mass Communications, Business Administration or relevant discipline.
• Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multi-tasking, and computer literacy.
• Market dynamics and business culture
• Minimum of (2) years relevant work experience, with at least two (2) years as a call center agent role and must master English and understand Yoruba, Hausa & Igbo. .
• Proficiency in the use of Basic MS Office support tools and applicatio

Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Maintain DCP customer records by updating account information. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Daily update of information on the website Be responsible for attending the live chat on the website Resolve product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommend potential products or services to management by collecting customer information and analyzing customer needs.