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Etisalat

Industry: ICT / Telecommunications

Country: Nigeria

City: Lagos

0Recommendations
3Applications
Posted: 20 March 2015

Emirates Telecommunications Corporation, branded trade name Etisalat, is a multinational UAE based telecommunications services provider, currently operating (...)

Manager Quality Management

Description

Drive conformance to business processes through the use of best in class framework for process reviews, prioritizing inputs from risk assessment reports, audits and other business reports thereby ensuring efficiency in the delivery of objectives.

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Requirements

Required Experience: 5-7 year(s);

First degree in a relevant discipline from a recognized university;

Responsabilities

Design programs / workshops to communicate the quality management system and culture to both internal and external customers; Develop the process review calendar and coordinate its systematic delivery; Design and facilitate the implementation of process KPI management framework for the purpose of minimizing gaps that could cause control risks; Measure, analyse and report on strategic process performance based on documented KPIs thus revealing trends for the purpose of implementing corrective actions; Collaborate with stakeholders in proactively identifying process risks and proffer solutions in alignment with industry best practices; Design and recommend programs for the continuous development of quality teams to enhance productivity; Facilitate the communication of identified process strengths & weaknesses to stakeholders with recommended process improvements; Facilitate the implementation of improvement initiatives with periodic status report; Facilitate the systematic identification and mitigation of process bottlenecks to realise process efficiency; Support the identification of operational challenges and coordinate quality teams in the delivery of operational excellence; Establish and maintain the quality management system to promote the organization's competitive edge; Stakeholder engagement in the identification and documentation of realistic process controls;

Job Locations Availability

Nigeria - Lagos

Required Skills

Problem Solving

Teamwork

Project Planning

Facilitation/Presentation