Responsabilities
Answer calls and respond to emails
Make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to customers via phone calls, emails and other available resources
Provide a personalized customer service when handling hotel reservations, hotel recommendations and other requests.
Document all call information
Make customers interested in the services and products offered by the company.
Identify and escalate priority issues; Manage and resolve customer complaints in a friendly manner
Route calls and information to appropriate resource
Ensure feedback from the customer to further improve the customer services
Evaluate problems of customers and provide logical lasting solutions
